iPhone/iPad Email Setup Tutorial

Posted by Hallways Solutions in Default on October 3, 2012 with No Comments


Before configuring an email program to send and receive emails, a POP email account must be setup with a Hallways Solutions email hosting service.

Working with this article

In the following examples replace the example information with the correct account information, i.e:

  • John Smith = <Your Name>
  • johnsmith@example.au.com = <your.email@your-domain-name.tld>
  • example.au.com = <your-domain-name.tld>

To Setup an email account with iPhone/iPad

  1. From the home screen of your iPhone/iPad, press the Settings Icon.
  2. Select Mail, Contacts, Calendars.
  3. Under the Accounts section select Add Account….
  4. On the Add Account page select Other.
  5. Under the Mail section, select Add Mail Account.
  6. On the New Account screen, complete the following details.
    Your Name: The name to be displayed when sending email.
    Address: The email address, e.g. johnsmith@example.com.
    Password:
     The password used for this email account. 
    Description :
     Any text description.
  7. Press [Save].
    The device may attempt to automatically retrieve the server settings. If it fails, continue following the steps below to configure your iPhone/iPad manually.
  8. Our servers support both POP and IMAP. Select IMAP or POP from the mail account types depending on your preference. To learn more about the difference, read our POP vs IMAP support page.

  9. Scroll down the screen and complete the corresponding information.
    Incoming Mail Server
    Host Name: pop.example.au.com (if connecting via POP) or imap.example.au.com (if connecting via IMAP).
    Username: Your full email address, eg. johnsmith@example.au.com
    Password: The password to your email address.

    Outgoing
     Mail Server
    Host Name: 
    smtp.example.au.com
    Username: 
    Your full email address, eg. johnsmith@example.au.com
    Password: 
    The password to your email address.

  10. Scroll back to the top of the screen and press [Save].
    Your device will now attempt to verify all the settings you’ve entered. You’ll need to wait for it to do this.
    Note: 
    You may be given a warning that your device cannot connect via SSL or that it cannot be verified.

    The reason this warning comes up is because your device may be attempting to connect to our shared mail server via an SSL connection using your domain name rather than the name which the SSL certificate belongs to.
    If this warning comes up, you may simply press continue.
  11. That completes the configuration of your iPhone/iPad to our email servers. Before using it however, we recommend testing that a few other settings have been configured correctly. The iPhone/iPad is known for automatically using some default settings which may cause you some problems. Continue with the steps below to ensure that the settings on your device are manually set correctly.

Modify the Email Settings on your iPhone/iPad

  1. From the home screen of your iPhone/iPad, press the Settings Icon.
  2. Select Mail, Contacts, Calendars.
  3. The email account you just created will be displayed in the Accounts section.
  4. Select the email account you just created
  5. Scroll down to the Outgoing Mail Server section and press SMTP.
  6. If only using your email services with us on your device, your primary server should be smtp.example.au.com. Select this SMTP server to configure it further.
  7. Modify the following information if not already completed:
    SSL:
     Off. 
    Authentication:  
    Password.
    Server Port
    : 587.
    If wanting to use SSL, set SSL to be on and the server port to be 465. Make sure to read our article about using SSL on our Shared Email Service.
  8. Press Done.
  9. To modify your incoming mail server settings, go back to the mail email account page and press Advanced rather than SMTP.
  10. Modify the following information if not already completed:
    SSL:
     Off. 
    Authentication:  
    Password.
    Server Port
    : 110.
    If wanting to use SSL, set SSL to be on and the server port to be 995. Make sure to read our article about using SSL on our Shared Email Service.
  11. From this screen, you may also allow your device to delete emails off of our servers when it downloads them or set them to delete after a set period of time.

You’re now complete. Test by sending an email to the account.

Comments are closed.

LoadingRetrieving latest tweet...

Back to Top

Follow us on Facebook & Twitter to receive updates regarding network issues, discounts and more.
Copyright © 2013 Hallways Solutions. All Rights Reserved.