If you are not subscribed to cPanel hosting services, please see the Email Management – Cloud services.
An email address must have been previously setup inside your cPanel account before using these settings.
|Username||The full email address.||e.g. email@example.com|
|Password||The password created when creating an email address inside cPanel.* All passwords must contain at least 7 characters with 2 numerical characters.||e.g. mypassword123|
|Incoming Mail Server||The server used when receiving emails for your email address.What’s the difference between POP and IMAP?||POP: Use either
IMAP: Use either
|Incoming Server Port||Local port connecting email software to mail exchange.||POP: Default = 110, SSL = 995IMAP: Default = 143, SSL = 993|
|Outgoing Mail Server||The server used when sending emails from the email software.Note: if using SSL, you must use the cPanel server hostname||Use either:
|Outgoing Server Port||Port specific to Hallways Solutions cPanel servers.||Non SSL: 587 (standard)SSL: 465|
|Authentication Type||How the connection is authenticated when connecting to the mail exchange.||Non SSL: Password SSL: SSL|
Typically you will only need this hostname for your email settings if you want to use SSL with your SMTP (sending mail).
The server hostname will depend on the machine used for the hosting account setup.
To find the specific hostname for your settings, please perform the following steps:
An outgoing mail server error indicates an email sending issue and is generally indicative of a problem with internet connection issues or port blocking.
If your outgoing mail server does not work using the standard mail settings, it may be possible that your Internet Service Provider (ISP) has blocked the standard ports requiring that you specifically use their own SMTP server. Use your ISP outgoing mail server settings, or contact them for assistance.
An incoming mail server error indicates an email receiving issue and is generally indicative of a problem with email settings, internet connection issues, or an issue with the customer account, the domain name, or even the pop account. If you receive a POP error please check the following prior contacting our support team:
Then please contact Hallways Solutions Technical Support for assistance.
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