Email settings for POP/IMAP mail management – Cloud services

Posted by Hallways Solutions in Default on October 3, 2012 with No Comments


If you are subscribed to a cPanel service, please see the article on Email Management – cPanel services.

An email address must have been previously setup in the Domain Level Console before using these settings.
 

  • I need an email setup tutorial to help configure my email software.
  • I already know how to work with my email software. Continue Below.
Setting Description Setting
Username The full email address. e.g. my.email@mydomainname.tld
Password The password created when creating the email account within the console.All passwords must contain at least 7 characters with 2 numerical characters. e.g. mypassword123
Incoming Mail Server The server used when receiving emails from the netregistry mail exchange.What’s the difference between POP and IMAP? POP: Use either

  • pop.mydomainname.tld
  • pop.netregistry.net

IMAP: Use either

  • imap.mydomainname.tld
  • imap.netregistry.net
Incoming Server Port Local port connecting email software to mail exchange. POP: Default = 110, SSL =  995IMAP: Default = 143, SSL = 993
Outgoing Mail Server The server used when sending emails from the email software. Use either

  • Internet Service Provider Outgoing Mail Server
  • smtp.netregistry.net
  • smtp.mydomainname.tld
Outgoing Server Port Port specific to Netregistry. SSL: 465Non SSL: 587 (standard)
Authentication Type How the connection is authenticated when connecting to the mail exchange. Non SSL: Password SSL: SSL

I’ve configured my email correctly, but it’s still not working.

Outgoing mail server errors

An outgoing mail server error indicates an email sending issue and is generally indicative of a problem with internet connection issues or port blocking.

If your outgoing mail server does not work using the Netregistry mail server settings, it may be possible that your Internet Service Provider (ISP) has blocked those ports requiring that you specifically use theirs. Use your ISP outgoing mail server settings, or contact them for assistance.
 

Incoming mail server errors

An incoming mail server error indicates an email receiving issue and is generally indicative of a problem with email settings, internet connection issues, or an issue with the customer account, the domain name, or even the pop account.
 
If you receive a POP error please check the following prior contacting our support team:

  • Check the expiry of your subscription service. We send out reminders regarding expiring accounts, but you may have missed the email. If the service expired, it could be suspended causing errors when connecting to the mail servers;
  • Check that you’re using the correct settings from the above instructions;
  • Ascertain whether or not all of your devices are having trouble accessing email e.g. if you have configured your email on your Smartphone and your computer – check if both devices are failing to download mail.

 
Then please contact Hallways Solutions Technical Support for assistance.

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